At Exclusive Furniture and Bedding, we endeavour to make our customers completely satisfied with their purchase. We therefore recommend you read our policy relating to repairs, replacement and refunds ("Refund Policy") prior to you making a purchase from us, so you are familiar with this policy and your rights under Australian Consumer Law.
Change of Mind
Please choose carefully as refunds are not, as standard practice, provided where you have simply changed your mind, made a wrong choice or found the goods cheaper elsewhere. We recommend you carefully review any orders before adding them to your shopping cart and proceeding with your Order.
Cancelling an order prior to delivery
If an Order is cancelled within 24 hours of processing payment, a credit note for the full order amount will be issued.
Repairs and/or Replacement
If you receive an item that is defective, we will repair or arrange a replacement part for this item as soon as is reasonably possible. Should we be unable to repair the defective item we will then replace it with a new item.
All claims for faulty or damaged products need to be made in writing within 7 days of receipt of delivery of product.
Please note that the warranty will be void should the Guarantor have evidence of misuse or excessive usage.
Consumer Guarantees and Your Rights Under the Australian Consumer Law
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
Goods Damaged in Transit
If any goods arrive damaged, please contact our Customer Care Team as soon as possible. Exclusive Furniture and Bedding will arrange to have the damaged goods returned to us and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.
All goods delivered by ourselves or our nominated furniture transport carriers (excluding General Carrier Transporters) includes a full warranty insurance on both structural and cosmetic damages, in the unlikely event that they may occur.
Insurance is also available for areas to which our General Carrier Transporters deliver. This insurance is optional. Therefore, there will be no cover for any lost or damaged items if no insurance is taken out. In the case that insurance cover has been requested, please note that any cartons delivered by General Carrier Transporters need to be inspected for any evidence of damage. Should there be any carton damage, please DO NOT sign ''received in good condition'' as this will void any claim against the general carrier - rather make a note of the carton damage on the proof of delivery docket.
All claims for damage must be made in writing within 14 days of receipt of delivery of product. Please also allow a minimum of 8 weeks for any claims to be processed.
If we are unable to replace an item that is faulty or damaged with a new item (if it is out of stock, for example), we will provide you with a full refund. Refunds will be made via the method of payment you used to make your online purchase. Refunds will be processed as soon as the goods have arrived into our warehouse and have gone through inspection.
Exclusive Furniture and Bedding reserves the rights to make changes to the Refund Policy without notice.
Please contact our Customer Care Team at 1300-EXCLUSIVE (1300 392 587) or email firstname.lastname@example.org should you have any questions or concerns relating to your Order.